When you purchase items from www.faffieontheinternet.com, you are entitled to return your purchase during a period of 14 calendar days, calculated from the day following the day on which you received the Product in your capacity as a customer. This applies for all products, which are not refundable or exchangeable.

Product(s) which you wish to return must satisfy the following conditions:

 

  • It must be in new condition.
  • It must include the Faffie brand label.
  • It must be unworn, unwashed and undamaged.
  • It must be complete (i.e. together with all items such as a belt, keychain etc. which came with the original product).
  • It must be packaged in a safe package (we recommend neutral, not showing a logo), so that we receive the product in an undamaged condition.

Faffie reserves the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you.

 

Please not that when customized, products can not be refunded due to the impossibility to sell personalized, unique items to anyone else the buyer. 

Modifications at the other hand, can be applied and are possible without extra charge.

When modifications after the customization process are necessary, shipping costs can not be refunded.

 

HOW DOES THIS WORK IN PRACTICE?

Within 14 days of completing the returns form, you must return your order accompanied by the original sales invoice (of which you must retain one copy) and the fully completed returns document. Please use the below address and a tracked shipment method, to assure we get your returns:

 

Faffie - Webshop

Brusselse Steenweg 86

9300 Aalst

Belgium

 

Please note: any returns for which the sender cannot be identified will be refused, so make sure you always enclose the returns slip.

 

If your returned package reaches us within 14 days, in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us. If you paid for your order by credit card, the credit card you used to pay for the products returned will be credited, less any sums due. Please note: return postage costs will NOT be refunded.

 

For further information or questions about the returns policy, please mail me on info@faffieontheinternet.com